Privacy policy

At Pakiki, we want your order to reach you as quickly, safely, and smoothly as possible. Here’s everything you need to know about shipping.

Order Processing

Orders are typically processed within 24–48 hours, excluding Sundays and public holidays.

Once your order has been packed and shipped, you'll receive a confirmation email with your tracking details.

Delivery Timeline

Most orders are delivered within 3–7 business days, depending on your location.

Shipping Charges

Free shipping on all prepaid orders above ₹1,999.
Orders below ₹1,999 will incur a nominal shipping charge, which will be calculated at checkout.

Where We Ship

We currently ship across India. At the moment, we do not offer international shipping.

Tracking Your Order

Once your order is shipped, we'll email you a tracking link so you can follow its journey every step of the way. You can also track anytime via our Track Your Order modal or your Pakiki Account.

Delivery Delays

Delivery timelines are estimates and may occasionally be affected by factors beyond our control, including weather conditions, public holidays, or courier delays.

Once your order has been handed over to our courier partner, delivery timelines are managed by them. While we'll always do our best to assist, occasional delays may be beyond our control.

Need Help?

We're committed to making every Pakiki delivery as smooth and worry-free as possible. If you have any questions about your order, we're always happy to help.

Email: support@pakiki.com

At Pakiki, we want you to love every purchase. If the fit isn't quite right or you'd prefer a different style, we're here to make the exchange process as simple as possible.

Can I exchange my order?

Yes. You can request an exchange within 7 days of receiving your order.

To be eligible, your item must be:

Unused, unwashed, and unworn
In its original condition
With all original tags attached

What can I exchange it for?

You can exchange your item for:

A different size (subject to availability)
Another Pakiki product

If the new product costs more, you'll only need to pay the difference. If the new product costs less, the remaining amount cannot be refunded or credited. We recommend choosing a product of equal or higher value.

How do I start an exchange?

To initiate an exchange, simply email us at support@pakiki.com or message our support team on WhatsApp with your Order Number and photos. We'll guide you through the rest.

Is there an exchange shipping fee?

Yes. Shipping costs for exchanges are borne by the customer and may vary depending on your location.

How many times can I exchange an order?

You may exchange an order up to two times.

What if I receive a damaged or incorrect item?

We're sorry to hear that. Please email us within 48 hours of delivery with:

Your order number
Clear photographs of the item

We'll review the issue and resolve it as quickly as possible.

Which items cannot be exchanged?

We cannot accept exchanges for:

Worn, washed, or damaged items
Products without their original tags
Accessories (unless otherwise specified)
Gift Cards
Items marked as Final Sale or Non-Exchangeable

Returns & Refunds

At this time, Pakiki offers exchanges only. We do not offer returns or refunds.

Need Help?

We're committed to making every exchange as smooth and straightforward as possible. If you need any assistance, we're always happy to help.

Email: support@pakiki.com

Enter your Order Number or Courier AWB / Tracking ID below to look up your shipment status.

Check live order milestones, delivery dates, itemized invoices, and real-time carrier tracking directly in your account.

Our care team is available Monday – Saturday, 9:30 AM – 6:30 PM. Email support@pakiki.com.

Welcome to Pakiki. These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to these Terms & Conditions.

Overview

These Terms & Conditions apply to your use of WWW.THEPAKIKI.COM ("Website") and all purchases made through it.

By using this Website, you agree to these Terms & Conditions together with our Privacy Policy, Shipping Policy, and Exchange Policy. Throughout these Terms, "Pakiki," "we," "our," and "us" refer to Pakiki.

Eligibility

By placing an order on our Website, you confirm that you are at least 18 years of age or are using the Website under the supervision of a parent or legal guardian.

Product Information & Pricing

We make every effort to ensure that product descriptions, images, colours, sizes, and pricing are accurate. However, slight colour variations may occur due to differences in screen settings and photography.

All prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

We reserve the right to update product information, pricing, discontinue products, or correct errors at any time without prior notice.

Orders & Payments

Once your order is placed, you will receive an order confirmation by email. All orders are subject to acceptance and product availability.

We reserve the right to cancel or refuse any order due to product unavailability, pricing errors, suspected fraudulent activity, or any other legitimate reason.

We currently accept prepaid online payments through the payment methods available at checkout.

Shipping

We currently ship across India. Orders are typically processed within 24–48 hours, with delivery to most locations within 3–7 business days. Please refer to our Shipping Policy for complete shipping information.

Exchanges

We currently offer exchanges only. Please refer to our Exchange Policy for eligibility, timelines, and exchange conditions.

Intellectual Property

All content on this Website — including product designs, illustrations, photographs, graphics, logos, text, videos, and other materials — is the exclusive property of Pakiki and is protected under applicable intellectual property laws. No content from this Website may be copied, reproduced, distributed, modified, published, or otherwise used without our prior written permission.

Limitation of Liability

While we strive to provide accurate information and a seamless shopping experience, Pakiki shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of this Website or the purchase of our products. To the fullest extent permitted by applicable law, Pakiki's total liability for any claim shall not exceed the amount paid for the product giving rise to that claim.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, legal requirements, or website functionality. Any updates will be published on this page.

Governing Law

The laws of India govern these Terms & Conditions. Any disputes arising from the use of this Website shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

Contact Us

We're committed to providing a transparent, secure, and enjoyable experience every time you visit Pakiki. If you have any questions about these Terms & Conditions, don't hesitate to get in touch with us.

PAKIKI
GSTIN: 27AMIPJ0146L2ZY
Email: support@pakiki.com
Registered Address: 601, Emma Towers, Sixth Floor, 15th Road, Chembur, Mumbai – 400071

At Pakiki, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us. By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

Name
Email address
Phone number
Shipping and billing address
Order details
Payment information (processed securely through our trusted payment partners)

We may also automatically collect certain non-personal information, including your IP address, browser type, device information, and browsing activity to help improve your experience on our website.

How We Use Your Information

We use your information to:

Process and deliver your orders
Send order confirmations, shipping updates, and important service communications
Respond to your enquiries and customer support requests
Improve our website, products, and overall customer experience
Prevent fraudulent transactions and maintain website security
Send occasional updates, special offers, or newsletters if you have chosen to receive them

You can unsubscribe from marketing communications at any time by clicking the Unsubscribe link in our emails or by contacting us directly.

Payments

All online payments are securely processed through trusted payment partners. Pakiki does not store your complete credit or debit card details.

Sharing Your Information

We share your personal information only with trusted service providers who help us operate our business, including payment processing, order fulfilment, shipping, customer support, website hosting, and analytics.

We may also disclose your information if required by law or when necessary to protect our legal rights. We never sell, rent, or trade your personal information to third parties.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, and better understand how visitors use our website. You can choose to disable cookies through your browser settings.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorised access, misuse, loss, or disclosure.

Children's Privacy

Pakiki creates products for children, but our website is intended for use by parents and guardians. We do not knowingly collect personal information directly from children.

Your Rights

You have the right to:

Access the personal information we hold about you.
Request corrections to inaccurate or incomplete information.
Request deletion of your personal information, where permitted by applicable law.
Withdraw your consent to receive marketing communications at any time.

Contact Us

Trust means everything to us, and we are committed to handling your personal information with care, transparency, and respect.

PAKIKI
GSTIN: 27AMIPJ0146L2ZY
Email: support@pakiki.com

Help us build an Ever Curious world.

At Pakiki, we're creating more than children's clothing. We're building a brand that inspires families to slow down, explore nature, create together, and celebrate childhood with curiosity and care.

If that sounds like something you'd love to be part of, we'd love to hear from you.

Who We're Looking For

We're looking for thoughtful people who care deeply about what they create. Whether you're designing, illustrating, writing, photographing, developing products, helping customers, or working behind the scenes, we value curiosity, creativity, craftsmanship, and kindness.

Skills can be learned. A thoughtful mindset is much harder to teach. If you enjoy solving problems, paying attention to the little details, and creating work you're proud of, you'll feel right at home.

Life at Pakiki

We believe great work comes from curious minds, open conversations, and a genuine love for what we create. We're building a culture where ideas are welcomed, craftsmanship is celebrated, and every contribution matters.

We value quality over speed, thoughtful design over trends, and creating experiences that families will remember. As Pakiki grows, we hope to grow alongside people who share those values.

Say Hello

We may not always have open positions, but we're always happy to meet talented people who believe in what we're building.

Send us your résumé, portfolio, or simply introduce yourself:

Email: careers@thepakiki.com

Tell us a little about yourself, what you love to do, and why you'd like to join Pakiki. We'd love to hear your story.

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Privacy Policy

Information We Collect

How We Use Your Information

Data Protection & Security

Third-Party Service Providers

Contact Us

Good for kids. Gentle on Earth. Good for kids.
Gentle on Earth.

Information We Collect

How We Use Your Information

Data Protection & Security

Third-Party Service Providers

Contact Us

Good for kids. Gentle on Earth. Good for kids.Gentle on Earth.

Good for kids. Gentle on Earth. Good for kids.
Gentle on Earth.